Frequently Asked Questions

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Frequently Asked Questions about Trans-cranial Magnetic Stimulation

Q. Do you accept insurance?
A. Yes! We directly participate with Medicare, Excellus BCBS and all BCBS plans, United Health Care, Aetna, Lifetime Benefits, Humana, AARP, and UMR. This means all in-network benefits will apply to treatment (Copays, deductibles, and coinsurance for in-network providers)
For insurances we do not participate we may be able to get single case agreements or use out-of-network benefits for your treatment. For specific questions please call Chelsea at (315) 202-4157.

Q. If you do not take insurance, why do you need a copy of my insurance card?
A. Most insurance companies require authorization even when we are an out-of-network provider. If we have a copy on file we can avoid lengthy delays in the process which takes between 24 and 72 hours.

Q. Is TMS FDA approved?
Yes, it has been FDA approved for depression since 2008. It is a proven safe and effective way to treat depression without all the side effects that come with many medications. TMS has also been proven to help with other issues such as OCD, generalized anxiety, and it is being found useful in other conditions.

Q. How many or how often are TMS treatments?
A. A typical round of TMS treatment is 36 treatments. Treatments are 5 days a week for the first 6 weeks, followed by a 3-week taper (3 treatments, 2 treatments, then 1 treatment). The longest appointment you will have is your first mapping appointment, which can be up to 1 hour long because the doctor is measuring where to place the machine on your head. Daily treatments after that are roughly 30 minutes max from check-in to check out. We try to work with people’s schedules the best we can. It also depends on the number of patients currently going through treatment and the hours that are available. 

Q. How do I set up a consult?
A. Our intake paperwork can be found by clicking here. Fill out the form and then follow the instructions at the end to return it. The main portions we need on the paperwork are the medications you have tried (this includes previous and current medications) for depression. Try to include dosages, time frame taken, and any side effects experienced. If it is easier, you can also send your medication list separately or have your current provider help you with the list.

Q. Where can I find additional information about treatment?
A. More information on TMS can be found here or www.neurostar.com. Neurostar is the type of machine we currently use for the treatment. This website will answer many of the questions you may have about the treatment. They also include photos and testimonials from patients that have had the treatment.

Frequently Asked Questions about Psychiatric Care and Medication Management

Upstate Psychiatry is not a full-service clinic and we do not encourage the use of controlled medication literarily. Our philosophy is “Do No Harm.” We use the least toxic and most effective method to treat our patients.

Q. How long should I expect to wait for a call back once I submit an intake form for medication management. 
A.  Completion of this form does not guarantee services. We encourage you to continue to explore mental health options within the community while awaiting a response from Upstate Psychiatry.  This clinic is not a comprehensive/specialty clinic and complex patients will be referred to appropriate resources.

Q. Do you treat children?
A. We do not treat patients under 18 years of age.

Q. If I have an intake, am I automatically a patient in the clinic?
A. An intake does not automatically guarantee acceptance to the practice. The intake form is a comprehensive evaluation that determines if a patient’s needs can be met by services offered at UP. If a patient  requires specialty treatment (i.e.: substance abuse treatment, eating disorder, etc.), or is determined to require a higher level of care than is offered at UP, the patient will be provided suitable community resources.

Q. I use marijuana and alcohol recreationally. Will this affect my ability to receive treatment at UP?
A. Individual cases are evaluated and a proper treatment plan is created, however, UP highly discourages substance use when prescribed psychotropics due to interactions that can put clients and others at risk. If a UP provider, at any point in treatment, suspects that a client’s use of substances acts as a barrier to psychiatric care, puts others or the client in jeopardy, or is the primary psychiatric issue, a client may be referred to appropriate substance abuse treatment and discharged from the clinic. Substances can include prescription or non-prescription substances. 

Other Services

We offer individual psychotherapy as well as Christian counseling. Some of these may not be covered by your insurance companies.

Lastly, we offer a professional and friendly environment at UP. Verbal and offensive languages is not accepted and may be a ground for dismissal.

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